Returns & Exchanges
The Official OKC Thunder Shop wants you to be satisfied with your purchase, offering a 30-day return window for most unworn and unwashed merchandise. Please note that custom jerseys and final sale items are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent to your email address for easy printing and attachment to your package.
Pack Your Items
Securely pack your items in the original packaging if possible, ensuring all tags are still attached and the packing slip is included inside.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing