Frequently Asked Questions
Everything you need to know about your Oklahoma City Thunder gear.
When will my order ship?
Standard orders are processed within 1-3 business days. During the NBA season or after major team announcements, processing may take up to 5 business days. You will receive a tracking number via email once your package departs our facility.
What is your return policy for jerseys?
We accept returns on unworn, unwashed jerseys with original tags attached within 30 days of purchase. Please note that custom 'Create Your Own' jerseys are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship Thunder gear to fans worldwide. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties and taxes.
How do I know what size to order?
We provide a detailed size chart on every product page. NBA jerseys typically have an 'Athletic Fit,' so we recommend sizing up if you prefer a looser, more casual fit for layering over hoodies.
Are the products sold here authentic NBA licensed gear?
Absolutely. The Official OKC Thunder Shop only sells 100% authentic NBA licensed apparel, headwear, and equipment produced by official partners like Nike, Fanatics, and New Era.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team. After that window, the order cannot be changed.